We have two main options for delivery which you can select during checkout. They are:
Standard Delivery (Royal Mail 48 or Hermes) - this is £3.95 on orders below £40 or free on orders above this amount. Estimated delivery time is 2 to 3 days from dispatch of the order. This method is available for all items.
Royal Mail Special Delivery* - this costs £10.95 and guarantees delivery next day before 1:00pm from the dispatch of the order (Monday – Friday). This method is available for non-personalised items.
The only exception to the above is:
Personalised items and their gift boxes, which are sent separately to any other non-personalised items, via the Royal Mail 48 service.
Unfortunately the Special Delivery postage method is unavailable for personalised products and their gift boxes. (If your order contains a combination of personalised and non personalised items then they will be shipped separately - non personalised items via Special Delivery and personalised items via Royal Mail 48 or courier.)
We aim to ship all non-personalised orders within a maximum of 2 working days. If for any reason it will be longer than this then we will contact you via email to let you know. Personalised items and their gift boxes are sent by Royal Mail 48 or by courier and due to the time it takes to personalise these items it can take an extra 1 to 5 days for them to be shipped.
If you require your order to be delivered next day then please email email@example.com prior to placing the order and we will advise if it will be possible to meet your deadline.
If your order does not arrive within the expected timescale then (if available) we can provide a tracking number upon request. If the order appears to have been lost then we will do everything we can to work with Royal Mail to try and locate your order. If this is unsucessful then we will send a replacement order or offer a full refund.
*Royal Mail’s Special Delivery option is subject to postcode area. Please click here to be taken to Royal Mail’s website for further details.
To enable us to be more environmentally friendly, wherever possible we try and recycle packaging materials. This may mean that your items arrive in an already used box, but please rest assured that your items are as good as new inside.